Policy
The compensation policy at Logistics Beez aims to ensure customer protection and provide high-quality service. We are committed to fair compensation for shipments that are damaged or lost, provided that documentation, conditions, and procedures are followed. Clients must report any damage or loss promptly, with proper evidence, to start the claim process.
Compensation Conditions
Article 1: Documentation of damage must be complete and accurate, including a detailed report describing the type, size, and extent of damage.
Article 2: Clients must notify the company within one month of delivery in case of delay, loss, shortage, or damage, supported with proof.
Article 3: Compensation will be based on shipment value, delivery fees, and the impact on shipping and distribution operations.
Cases Eligible for Compensation
- Delay: Verified delay beyond the agreed timeframe (30 working days).
- Loss: Confirmed shipment loss within the system timeframe.
- Shortage: Missing items confirmed at delivery.
- Damage: Shipment delivered unusable or damaged.
- Wrong Delivery: Shipment delivered incorrectly or wrong items received.
Cases Not Eligible
- Incomplete documents within 48 hours of request.
- Expired or spoiled goods sent by the merchant.
- Manufacturing defects unrelated to shipping.
- Force majeure events (natural disasters, wars, etc.).
Compensation Mechanism
Clients must submit a claim to the merchant, who will investigate with Beez. Compensation is provided to the merchant, who then compensates the end customer accordingly.
Limits of Compensation
- Minimum: SAR 37 (if shipment value is less than delivery fee).
- Maximum: SAR 375.
Required Documents
- Copy of shipping invoice.
- Detailed problem description (delay, loss, damage, etc.).
- Pictures of shipment if damaged.
- Any additional documents requested by Beez.
Processing Timelines
- Case review: 5–7 working days.
- Compensation transfer: 5 working days.
Contact Channels
- Email: info@beez.com.sa
- Toll-free: 8001240172
- X (Twitter): @beezcare @beezlogistics
Disclaimer
Logistics Beez shall not be held responsible for damages or losses caused by force majeure, such as natural disasters, wars, or unexpected incidents including national holidays and peak seasons.